market@idotoy.cn
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Frequently Asked Questions
market@idotoy.cn
Send E-MailHow do you arrange shipping? Can you help with customs clearance?
We offer multiple shipping options such as sea freight, rail transport, and truck delivery. We support: EXW, FOB, CIF, DAP terms Assistance with customs clearance Reliable freight forwarder recommendations Container loading photos/videos We make your shipping process simple and worry-free.
Are your products safe? Can they pass local inspections?
Yes. All our products are certified by SGS, CE, TUV, EN, ISO9001, ISO8124, meeting safety standards in the USA, EU, Middle East, and Asia. We can also provide: Material testing reports Structural safety calculations Compliance documentation This ensures your project passes local safety inspections smoothly.
How do you support after-sales service if there is an issue?
We provide 24/7 after-sales support, and any issue will be responded to within 12 hours. Service includes: Free replacement of wear parts (within warranty) Remote video support Engineers available for overseas service Lifetime technical assistance Our strong after-sales reputation is built through 1,000+ international projects.
Why are your prices more competitive compared to European and US brands?
We operate a 30,000㎡ self-owned factory with advanced automated equipment. Since we do not outsource, all design, production, and quality control are in-house, allowing us to offer prices 30–50% lower than Western brands—while meeting or exceeding the same international standards.
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Guangdong IDO Amusement Equipment Industrial Co., Ltd.,
Contact Us
E-mail： market@idotoy.cn
WhatsApp：8613922492982
Phone：+8613928759687 / +86-020-34558298 / +86-020-34559279
Address: 101, Building 3, Shunde Wanyang Zhongchuang Park, No. 8-1, West Area 1st Road, Baochong Gongye Avenue, Baochong Industrial Zone, Longjiang Town, foshan city, guangdong province.
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